macleodIT

Voice over IP and IP Telephony provide a way for you to transmit voice communications over data networks. This can extend communication services between offices for your employees or give several advantages to customers when requiring services within a call centre.

 

Virtual contact centres can be setup to utilise staff effectively at remote locations and in turn can also target customer enquiries / business to appropriate staff. There are many and varied tools and a number of options for hardware and software solutions, so it is vital to match the requirements to the needs of the organisation. It is also imperative to ensure that effective backup solutions are deployed when using IP Telephony solutions, to provide resilience of systems and to ensure that both the business and customers benefit from the tools deployed.

 

Some organisations find that setting up IP solutions can introduce cultural challenges both for the staff and also for customers especially when introducing Interactive Voice Recording (IVR) systems. We can help you with your IP Telephony solutions to ensure that your solution is secure, reliable and scalable and that employee productivity is improved while delivering improved services to your customers.